{"id":135,"date":"2026-10-07T08:29:17","date_gmt":"2026-10-07T08:29:17","guid":{"rendered":"https:\/\/rezsystems.com\/?page_id=135"},"modified":"2026-10-07T09:06:17","modified_gmt":"2026-10-07T09:06:17","slug":"support","status":"publish","type":"page","link":"https:\/\/rezsystems.com\/?page_id=135","title":{"rendered":"Support"},"content":{"rendered":"

Learn how to get started with Rezsystems. Choose your guide below, then pause the video whenever you need to try a step.<\/p>\n

Client administrator<\/a> \u00b7 Front desk<\/a> \u00b7 Customer<\/a><\/p>\n

\n

Client administrator: getting started<\/h2>\n

Set up rentals, maps, pricing, taxes, staff access and arrival policies, then review your launch checklist. 4:07<\/strong><\/p>\n

Watch or download video<\/a><\/video><\/p>\n

Watch \/ download video<\/a> \u00b7 Read transcript<\/a><\/p>\n

\nChapter guide<\/summary>\n
    \n
  1. 0:00 \u00b7 Start with the right workspace<\/a><\/li>\n
  2. 0:22 \u00b7 Follow the setup order<\/a><\/li>\n
  3. 0:48 \u00b7 Add the rentals you actually sell<\/a><\/li>\n
  4. 1:13 \u00b7 Build and check the site map<\/a><\/li>\n
  5. 1:34 \u00b7 Set prices before taking bookings<\/a><\/li>\n
  6. 2:00 \u00b7 Give staff their assigned tools<\/a><\/li>\n
  7. 2:23 \u00b7 Configure optional staff services<\/a><\/li>\n
  8. 2:48 \u00b7 Choose the arrival policy<\/a><\/li>\n
  9. 3:13 \u00b7 Review dynamic pricing carefully<\/a><\/li>\n
  10. 3:40 \u00b7 Complete a launch rehearsal<\/a><\/li>\n<\/ol>\n<\/details>\n<\/section>\n
    \n

    Front desk: daily workflow<\/h2>\n

    Review reservations and guest records, handle stay requests, check rental readiness and complete shift handover. 3:39<\/strong><\/p>\n

    Watch or download video<\/a><\/video><\/p>\n

    Watch \/ download video<\/a> \u00b7 Read transcript<\/a><\/p>\n

    \nChapter guide<\/summary>\n
      \n
    1. 0:00 \u00b7 Begin your shift<\/a><\/li>\n
    2. 0:19 \u00b7 Find and review a reservation<\/a><\/li>\n
    3. 0:40 \u00b7 Check the booking details<\/a><\/li>\n
    4. 1:05 \u00b7 Create or change a booking<\/a><\/li>\n
    5. 1:33 \u00b7 Separate stay requests from arrivals<\/a><\/li>\n
    6. 1:58 \u00b7 Confirm the rental is ready<\/a><\/li>\n
    7. 2:25 \u00b7 Complete the arrival workflow<\/a><\/li>\n
    8. 2:53 \u00b7 Handle departure and handover<\/a><\/li>\n
    9. 3:17 \u00b7 Check your work and protect access<\/a><\/li>\n<\/ol>\n<\/details>\n<\/section>\n
      \n

      Customer app: plan your next stay<\/h2>\n

      Create an account, add RV and pet details, request a stay and install the app on iPhone or Android. 3:34<\/strong><\/p>\n

      Watch or download video<\/a><\/video><\/p>\n

      Watch \/ download video<\/a> \u00b7 Read transcript<\/a><\/p>\n

      \nChapter guide<\/summary>\n
        \n
      1. 0:00 \u00b7 Open the customer app<\/a><\/li>\n
      2. 0:21 \u00b7 Create your new account<\/a><\/li>\n
      3. 0:41 \u00b7 Keep your contact information current<\/a><\/li>\n
      4. 1:03 \u00b7 Add your RV, pets and preferences<\/a><\/li>\n
      5. 1:28 \u00b7 Find a property<\/a><\/li>\n
      6. 1:49 \u00b7 Send a stay request<\/a><\/li>\n
      7. 2:18 \u00b7 Check trips and property news<\/a><\/li>\n
      8. 2:48 \u00b7 Add the app on iPhone<\/a><\/li>\n
      9. 3:11 \u00b7 Add the app on Android<\/a><\/li>\n<\/ol>\n<\/details>\n<\/section>\n

        Administrator and front desk guides use demonstration records. Use your own account to save changes. Stay requests require property confirmation.<\/p>\n

        Open property workspace<\/a> \u00b7 Open customer app<\/a><\/p>\n

        Quick-start guides \u00b7 October 2026 \u00b7 Computer-generated narration<\/small><\/p>\n","protected":false},"excerpt":{"rendered":"

        Learn how to get started with Rezsystems. Choose your guide below, then pause the video whenever you need to try a step. Client administrator \u00b7 Front desk \u00b7 Customer Client administrator: getting started Set up rentals, maps, pricing, taxes, staff access and arrival policies, then review your launch checklist. 4:07 Watch or download video Watch […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hero_heading":"","hero_subheading":"","footnotes":""},"class_list":["post-135","page","type-page","status-publish","hentry"],"yoast_head":"\nSupport - RezSystems<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rezsystems.com\/?page_id=135\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - RezSystems\" \/>\n<meta property=\"og:description\" content=\"Learn how to get started with Rezsystems. 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